Q: Who is permitted to purchase parts or equipment from Trane Parts Centers?
A: We are strictly wholesale and not licensed to sell to the general public. Customers must provide a business license and CFC certification card to purchase from our three locations.
Q: Can I buy Trane equipment if I am not a Trane dealer?
A: To be eligible for a Comfortsite log in, you must have an established cash or credit account with Trane Parts Center. Please call one of our locations to submit your contact information for Comfortsite setup.
NOTE: If your company already has a Comfortsite account, we must have approval from your company before any additional persons can be added to the account.
Q: What is "Estimated Lead Time”?
A: Estimated lead time is the approximate number of business days it will take for a part to ship from the factory or vendor. This does NOT include weekends or any major holidays. Estimated lead time cannot be decreased by ordering an item with expedited freight.
EXAMPLE: If an item has 8-days estimated lead time and is ordered on a NEXT DAY freight order, it will arrive on the 9th business day, NOT the next day after it is ordered.
You can request an update on your order by completing this form.
Q: How do I open a cash or credit account with Trane Parts Centers?
Visit our Open an Account page to download and submit your application!
For more information or for questions, contact our Finance Team at 757-558-0200
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A big warm welcome to our newest Warehouse Associate at our Newport News Showroom! Say hello to Eric!
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Trane HVAC Parts & Supplies Hampton Roads
March 23, 2023
Did you know that we also carry installation supplies? Stop by and take a look at what we have to offer, JoJo with Jerry's Heating, you might find a few things you need!
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Trane HVAC Parts & Supplies Hampton Roads
March 22, 2023
What a nice spring picture! Well, we all know that somewhere in that pretty spring picture is a wasp nest... waiting for an unsuspecting tech. We've got your back. Come and get some wasp spray for your service truck so you get them before they get you!