Frequently Asked Questions

  • Q: Who is permitted to purchase parts or equipment from Trane Parts Centers?
    • A: We are strictly wholesale and not licensed to sell to the general public. Customers must provide a business license and CFC certification card to purchase from our three locations.

  •  Q: Can I buy Trane equipment if I am not a Trane dealer?
  • Q: How do I become a Trane dealer?
    • A: Contact the Richmond Dealer Sales Office for more information (800)-533-4008

  •  Q: Do you carry parts for brands other than Trane?
    • A: Yes! We can order parts for all other major brands including Carrier, Lennox, York, Daikin, and many more.

  • Q: Can I register Trane Equipment Online?
  •  Q: Who should I call for equipment registration or warranty questions?
  •  Q: How do I receive a Comfortsite Log-in?
    • A: To be eligible for a Comfortsite log in, you must have an established cash or credit account with Trane Parts Center. Please call one of our locations to submit your contact information for Comfortsite setup.
      • NOTE: If your company already has a Comfortsite account, we must have approval from your company before any additional persons can be added to the account.

  •  Q: What is "Estimated Lead Time”?
    • A: Estimated lead time is the approximate number of business days it will take for a part to ship from the factory or vendor. This does NOT include weekends or any major holidays. Estimated lead time cannot be decreased by ordering an item with expedited freight.
      • EXAMPLE: If an item has 8-days estimated lead time and is ordered on a NEXT DAY freight order, it will arrive on the 9th business day, NOT the next day after it is ordered.
      • You can request an update on your order by completing this form.

  •  Q: How do I open a cash or credit account with Trane Parts Centers?
    • Visit our Open an Account page to download and submit your application!
    • For more information or for questions, contact our Finance Team at 757-558-0200
This is a demo box to illustrate the code given in's tutorial on creating coloured boxes.

Add Trane Parts Hampton Roads to your contacts!

Keep us on speed dial so we can help you quickly and efficiently.

757 558 8585
This is a demo box to illustrate the code given in's tutorial on creating coloured boxes.

On Our Feed